Frequently Asked Questions
Everything you need to know about your Rollersnakes order.
How much does shipping cost within the UK?
We offer free standard shipping on all UK orders over £50. For orders under this amount, a flat rate of £3.95 applies. Express next-day delivery options are also available at checkout.
What is your return policy for skateboards and hardware?
You can return any unused item in its original packaging within 30 days of purchase. Please note that we cannot accept returns on skateboards that have been assembled, gripped, or show signs of use.
Do you ship internationally?
Yes, Rollersnakes ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of the parcel.
How do I know which skateboard size is right for me?
Sizing usually depends on your height and shoe size. Generally, a deck width between 8.0 and 8.5 inches is a great versatile starting point for most adults. Check our online size guide for a detailed breakdown.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.